Qualifications
20+ years of management experience in the translation business
Founder of a translation company
Early adopter of translation memory, workflow, and machine translation tools
Expertise
Translation technology
Translation memory
Machine translation
Localization workflows
Translation business management
Customer solutions
Jean-Luc Saillard is Head of Customer Success at Smartcat with more than 20 years of management experience in the translation business. A former translation company founder, he brings deep expertise in translation technology, workflow automation, machine translation, and customer solutions.
Experience
Head of Customer Success at Smartcat
Dec 2018 — Present · 7 yrs 10 mos
Chief Operating Officer at Smartcat
Dec 2015 to Nov 2018 · 2 yrs 11 mos
Chief Operating Officer at ABBYY Language Services USA
Jul 2012 to Dec 2015 · 3 yrs 5 mos
Chief Executive Officer at Connective Language Services LLC
Jun 2002 to Jul 2012 · 10 yrs 1 mo
Translation Technology role at STAR USA LLC
Jan 1999 to Jan 2000 · 1 yr
Articles (8)
Translation quality expectations metrics & processes with clients
Translation & Localization Blog
How LSPs can diversify their services
Translation & Localization Blog
LSP guide – Everything you need to build your thriving niche
Translation & Localization Blog
How to enter the US translation market
Translation & Localization Blog
LSP sales process optimization guide to grow your revenue
Translation & Localization Blog
LSP strategy for finding and marketing to your ideal clients
Translation & Localization Blog
Translation management KPIs: The ultimate tracking guide for LSPs
Translation & Localization Blog
Why we don’t count seats: On Licenses, Monkeys, and Cognitive Biases
Translation & Localization Blog
Events & webinars (12)
Meet Smartcat at LTEN 2026 in Kissimmee, FL — Booth #824
June 17, 2026
Gaylord Palms Resort & Convention Center, Kissimmee, Florida
Digital Transformation for Translation - How IPS Did It
November 15, 2024
Online
Workshop: Instantly Dub videos Into Any Language
June 25, 2024
Online
Smartcat AI Prompt Engineering Workshop
March 28, 2024
Online
Introducing Smartcat TQS - The Next Generation of AI Translation
December 20, 2023
Online
Scale L&D Course Translation with AI - 2024 Budget Optimization
November 30, 2023
Online
Scale L&D Course Translation with AI - 2024 Budget Optimization
November 30, 2023
Online
Accelerate Global Course Delivery with AI Translation
August 20, 2023
Online
Explore the Power of Smartcat AI
August 9, 2023
Online
Putting Localization at the Heart of Your Go-To-Market Strategy
June 15, 2023
Online
Smartcat for Freelancers - Overview and Q&A
June 29, 2022
Online
How to find the best language professionals at Smartcat Marketplace
June 7, 2022
Online
20+ years of management experience in the translation business
Founder of a translation company
Early adopter of translation memory, workflow, and machine translation tools
Translation technology
Translation memory
Machine translation
Localization workflows
Translation business management
Customer solutions
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Every Smartcat article is human-written and fact-checked by professional linguists, localization specialists, and experienced editors, with generative AI used for research only. We vet all content for accuracy, educational value, objectivity, and clarity.