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Silvia Bocekova

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斯洛伐克语 母语  — 英语
  • 英语(澳大利亚)
  • 英语(英国)

年度报告 汽车 航空航天 商业 通讯 化妆 文件和证书


英语  —
  • 英语(英国)
  • 英语(澳大利亚)
斯洛伐克语 母语

年度报告 汽车 航空航天 商业 通讯 化妆 文件和证书


United Kingdom of Great Britain and Northern Ireland, London, 11:23
16 年 9 个月
Welcome! I am a Slovak native speaker with extensive travel industry and customer service background. Prior to relocating to the UK in 2019, I studied, lived and worked in Australia for 17 years. This gives me invaluable experience in language localisation. 
My attention to detail, work ethics and dedication saw me receive numerous work related awards. I can offer friendly, professional and reliable customer service, data entry, office administra...


University of South Australia

  • 2004
  • 澳大利亚
  • 学士
  • Tourism and Hospitality

City University

  • 斯洛伐克
  • 学士
  • Business Administration


在Flight Centre Travel Group担任Reconciliation and Support Consultant | Flight Centre Travel Group - contract
2019 到 2020
• data entry, airline billing reconciliation, correction of errors, ledger and sub-ledger balancing • customer enquiry support
在Flight Centre Travel Group担任Team Leader / Assistant TL Ticket Centre Support
2013 到 2019
• Inhouse website content writing • Preparation of training material and training delivery to our offshore office • Workload distribution management and rostering • liasing with our business partners and product managers • customer support and enquiry handling via phone, email and chat • preparation and analysis of various debt, profit variance, creditors and reconciliation reports
在Flight Centre Travel Group担任Billings and Reconciliation Consultant
2009 到 2013
• Billing reconciliation and investigation of billing discrepancies • Document scanning, filing and archiving • Data entry and reporting • Customer service and support via phone, email and chat
在Flight Centre Travel Group担任Ticketing Consultant
2007 到 2009
• Issuing of airline tickets in an efficient, timely, and accurate manner in the GDS
在Planwell Financial Services担任Customer Service Consultant
2004 到 2005
•Customer service and support via phone and email •Transcription of audio data into written format