I have celebrated hospitality euphoria for about a decade on hotels, resorts, and startup atmosphere. Sharing is one of my favorite words since I believe that it is the best and the fastest way to gain new knowledge and inspiration.
• Translation for general documents. English to Bahasa Indonesia, and Bahasa Indonesia to English.
• Localization for Bahasa Indonesia as I am a native Indonesian speaker.
• Transcription & Video Subtitle Creator.
• Specialization: Traveling, Tourism & Hospitality, Lifestyle, Hobby, Stories.
• Content creator.
在BukitVista担任Reservation & Revenue Manager
2015 到 2019
• Built, maintained, and managed close communication with guests and the online support team.
• Maintained and developed reservation techniques to maximize the realization of revenue and occupancy potentials.
• Worked closely with related team members to execute data-driven actions.
• Worked closely with Sales Manager to boost occupancy and maximize overall revenue.
• Optimized online portals' performance to meet the revenue expectation of the resort's owner.
在The Centro Hotel & Residence Batam担任Assistant Front Office Manager
2013 到 2013
• Assisted Front Office Manager in handling and control the daily operation of the Front Office Department.
• Managed reservation flows from the sales dept., other hotel departments, and travel agents.
• Managed room allocations and dynamic room rates based on the hotel occupancy level.
在Panorama Regency Hotel Batam担任Reservation
2012 到 2012
• Processed reservations by e-mail, fax, or telephone. Both internal and external sources.
• Managed and uploaded room allocations and daily rates to all 3rd party websites.
• Managed the room allocation for each reservation.
• Prioritized up selling ideas to be offered to the guest before confirming their reservation.
在Turi Beach Resort Batam担任Reservation & Admin
2010 到 2012
• Processed reservations by mail, fax, telephone, or central reservation system. Both external and internal sources.
• Assisted E-commerce Executive to control room allocations and room rates in all 3rd party websites on a daily basis.
• Issued Daily Central Room Forecast report of 3 properties (Turi Beach Resort, Nongsa Point Marina & Nongsa Village) to all related HOD, Directors, and both Batam and Singapore Sales Office.
• Issued Weekly Updated Room Forecast report to all HOD.
在Turi Beach Resort Batam担任Sales Admin
2010 到 2010
• Maintained all sales files in order.
• Issued daily sales call report and weekly sales call plan reports.
• Made daily sales trips to visit all local travel agents as scheduled on the plan report.
• Maintained a good relationship with all travel agents.
在Turi Beach Resort Batam担任Reception
2008 到 2010
• Processed guests registration, room allocation, check-in, as well as accommodate their special requests whenever possible.
• Assisted in pre-registration and blocking of rooms for reservations.
• Performed and adhere to the SOP of cash and cashless payment handling procedure.
• Worked closely with related team (housekeeping and reservation) to execute proper action based on the room status.