Qualifications
AI-First Technical Writer at Smartcat
8+ years in technical documentation and editing across SaaS
Documentation, customer education, and content editing
Education
University of Chicago
Georgetown University
Expertise
Technical writing
Documentation
AI-first documentation
Customer education
Agile workflows
Content editing
I am a documentation professional, editor, and digital content creator with experience in technical communication, Agile workflows, customer education, and user support. I create and maintain accurate documentation, edit for clarity and consistency, produce polished training content, and bring a collaborative, user-focused approach to every project.
Experience
AI-First Technical Writer at Smartcat
Feb 2026 — Present · 6 mos
Creates and maintains documentation and customer-education content for the enterprise language-AI platform.
Senior Documentation Writer at CSG International
Sep 2021 to Feb 2026 · 4 yrs 5 mos
Documented new features and changes with software development teams across Agile and Waterfall workflows.
Documentation Specialist at CSG International
Sep 2017 to Sep 2021 · 4 yrs
Produced product documentation using Confluence and diagram design.
Qualifications
AI-First Technical Writer at Smartcat
8+ years in technical documentation and editing across SaaS
Documentation, customer education, and content editing
Education
University of Chicago
Georgetown University
Expertise
Technical writing
Documentation
AI-first documentation
Customer education
Agile workflows
Content editing
Our Editorial Guidelines
Every Smartcat article is human-written and fact-checked by professional linguists, localization specialists, and experienced editors, with generative AI used for research only. We vet all content for accuracy, educational value, objectivity, and clarity.