PPCN describes the privacy practices for our website, SmartCAT platform, products and services we offer on SmartCAT platform (the “SmartCAT Platform”). This document helps you to understand about the personal data we collect, how we use it, the rights you have over your personal data, the measures we take to keep it safe plus the details of the specific consent you give us in respect of your personal data.
PPCN is based on and reflects various mandatory requirements of applicable laws around the world, where SmartCAT Platform is operating, that govern the protection of personal data, including but not limited to Regulation (EU) 2016/679 of the European Parliament and of the Counsel of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (the so called “General Data Protection Regulation” or “GDPR” as sometimes abbreviated).
Personal data is any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
There is some mandatory information that you are always giving us as a starter to get registered on SmartCAT Platform:
Plus there is supplementary information you may wish to give us to expand your profile and use the most of SmartCAT Platform:
If you contact us or participate in a survey, SmartCAT community discussion, we collect the information you submit such as your name, contact information, and message.
If you decide to participate in one of SmartCAT Localization Meetups, we collect the information you submit such as your first and second name, e-mail, your company name and your job title.
Information From Third-Party Services
If you choose to connect your account on SmartCAT Platform to your account on another service, we may receive information from the other service. For example, if you connect to Facebook or Google, we may receive information like your name, profile picture, age range, language, email address. You may also choose to grant us access to other personal data from another service. You can stop sharing the information from the other service with us by removing our access to that other service.
Payment and Card Information
SmartCAT Platform supports payments and transactions with third parties. If you want to use this feature, you must provide certain information for identification and verification, such as your name, credit, debit or other card number, card expiration date, and CVV code. For other payment methods using bank transfer, PayPal, Yandex Money, QIWI, WebMoney, Smartcat Mastercard (ePayments) payment systems you may need to provide account and other details.
Your personal data relating to you as a cardholder is stored in a highly secure environment and handled by our payment partner. Its services are certified to PCI-DSS Level 1, which is the highest level of certification within the Payment Card Industry Data Security Standard.
Please note that you can remove this information anytime from your account using your account settings.
Note that third-party payment processors may retain this information in accordance with their own privacy policies and terms.
We may get your approximate location from your IP address.
When you access or use SmartCAT Platform, we can receive certain usage data. For instance, files uploaded, profile filled, projects completed, etc. plus records of your user experience (full users' sessions).
We also collect data about the computers and other electronic devices you use to access or use SmartCAT Platform, including IP addresses, browser type, language, operating system, the referring web page, pages visited, location and cookie information.
We use the information we collect for the following purposes:
To provide and maintain SmartCAT Platform and its features
To improve and develop SmartCAT Platform
We use the personal data we collect from you to improve SmartCAT Platform and further develop it. For example, we use the information to troubleshoot and protect against errors; perform data analysis and testing; conduct research and surveys; and develop new features and services of SmartCAT Platform.
To communicate with you
We use your personal data when needed to send you notifications and updates and respond to you when you contact us. We also use your information to promote new features or services that we think you would be interested in. You can control marketing communications and most service notifications via the “Unsubscribe” link in the bottom of an email or in your account settings.
To promote safety and security
We use the personal data we collect from you to promote the safety and security of SmartCAT Platform, our users, and other parties. For example, we may use the information to authenticate users, facilitate secure payments, protect against fraud and abuse, respond to a legal request or claim, conduct audits, and enforce our terms and policies.
With affiliates, partners and providers
Based on the consent you are giving us your personal data may be shared with our partners we know. Please note that it is our policy to identify our partners we are sharing your personal data with. However, we only share limited personal data with our partners. For example, some of personal data may be disclosed to others when you use our SmartCAT forums. For the avoidance of doubt we never share your sensitive personal data like payment details and passwords.
We carefully select our partners to help process our payment orders, and enter into agreements with them that detail points concerning the safety of user data. We do not store your bank card details as they are stored on our payment partner’s side, which has all the necessary infrastructure to ensure the safe storage of this type of information, which is confirmed by the availability of a PCI DSS certificate.
We also transfer personal data to our SmartCAT affiliates, service providers, and other partners who process it for us, based on our instructions, and in compliance with this policy and any other appropriate confidentiality and security measures. However, we do not share such personal data as password payment details.
Last but not least, We also analyze your user activities and share it with our partners. For instance we may share your IP address info.
Finally, you may also authorize us to share your information with others, for example, with a third-party application when you give it access to your Facebook or Google account. However, we do not share such personal data as passwords and payment information.
Upon valid demands of judicial or governmental authorities
We may preserve or disclose information about you to comply with legal process or other government inquiry, such as a search warrant, subpoena, statute, judicial proceeding, or other legal process served on us.
We may also preserve or disclose information about you to assert legal rights or defend against legal claims; or to prevent, detect, or investigate illegal activity, fraud, abuse, violations of our terms, or threats to the security of SmartCAT Platform.
By accessing and exporting your personal data
When you log into your account, you can access much of your personal data. You can also download information using your browser in a commonly used file format supported by your browser.
By editing and deleting your personal data
By adjusting the use of your personal data
You have the ability to control your personal data. For example, you can limit the amount of your information visible to other users on SmartCAT Platform by simply deleting it anytime.
You can also limit the notifications you receive from us.
By restricting the use of your personal data
In addition to the various forms of controls that we offer, you can seek to restrict our processing of your personal data in certain circumstances whereby the search engine will not index your profile and your data will not be shared with other users of SmartCAT Platform.
Last but not least you can always delete your account at any time.
By requesting all of your personal data
Upon request sent by e-mail to us at [email protected] you may wish to request us to compile all personal data that is stored on you at SmartCAT Platform and we are committed to respond and give you such data within 30 days of the request received by us.
We keep your account information, like your name, email address, and password, for as long as your account is in existence because we need it to operate your account.
We keep your other profile personal data, until you delete such data or your account because we use this data to provide you with features and services of SmartCAT Platform. We also keep information about you and your use of SmartCAT Platform for 30 days.
We work hard to keep your personal data safe. We use a combination of technical, administrative, and physical controls to maintain the security of your personal data. This includes but is not limited to the following:
That being said in modern fast-changing world no method of storing, using and transmitting data is completely secure.
For more technical information on this topic you may wish to contact at customer support [email protected].
Your data is stored on one of three servers located in Europe, the US or Asia and does not go outside of them. When you register on Smartcat Platform, your information will go to one of the three servers, depending on the region in which you are located.
We operate in a number of countries and may transfer your personal data within, from, to the EU, the U.S. and other countries for the purposes described herein.
In relation to your personal data when you are registered as an individual translator SmartCAT acts as a controller whereby for certain users who are mainly legal entities SmartCAT may act as a processor.
The consent you are giving hereby relates to the personal data that was entered on your profile page at SmartCAT Platform.
The consent you are giving is a free, willful, clear and explicit consent to:
Please note that you have the right to withdraw your consent at any time by deleting your account at SmartCAT Platform or specifically writing to us at [email protected] with clear statement that you withdraw your consent and wish your account to be terminated and all personal data to be deleted.